FAQs

What is the courier options? 


- Free pick up in Stellenbosch.

- Free shipping for orders over R500.

- The Courier Guy for R60, delivery usually takes 1-3 business days depending on the delivery location.

- Pudo (Locker to locker) for R60, Pudo is part of The Courier Guy and can deliver to your nearest Pudo locker or to your door. 

Please see the shipping policy for more details.

 

Where are you based?

The Calist Girl is an online store, our base is in Somerset West. We do courier nationwide via The Courier Guy, for R60. We offer free local pick up in Stellenbosch or Somerset West.

 

Can I come view your products? 

Certainly, we do offer viewings in Somerset West or Stellenbosch, just send us an inquiry via the contact us page or direct message via Instagram to arrange. 

 

What payment methods does your website use?

- Direct bank EFT: This means you will be responsible to EFT the amount directly to our bank account, the account details will be shared with you if you choose this option. Note that you have one hour to make the EFT after your order is placed, otherwise your order will unfortunately be canceled. Your order will be dispatched once your payment has cleared. 

- Payfast: Payfast allows you to securely checkout online using your credit or debit card. 

- Ozow: Allows you to pay using a QR code.

 

The item I want is out of stock, will you restock it?

We cannot guarantee that sold out items will be restocked. We will aim to always restock popular items. If there is a certain item you want, please send us an inquiry contact us page, we can make a plan!

 

Can I return my order?

We assess returns on a case to case basis, please see the refund policy for more information. 

 

I need my order ASAP can you help?

Yes we can, please notify us if you urgently need your order that we can plan accordingly as we generally send parcels on certain days of the week.

 

I want to order items for my bridesmaids/ flower girls will you have stock?

We can do larger orders or custom orders (colour variations) on certain items please send us an inquiry contact us page or direct message via Instagram.

 

Do you do wholesale orders?

We do wholesale on certain items, note there is a minimum ordering quantity and longer lead time, please send us an inquiry via the contact us page.

 

I want to send my purchase as a gift, can you wrap it?

We certainly can! Leave us an order note under "Special instructions" when checking out, with the message you want on the card.

We have 2 wrapping options:

1. Standard packaging with a card at no extra cost.

2. Gift box with tissue paper, ribbon and a card at R30 extra. Check the gift wrapping option at checkout.

Remember to type in correct delivery address at checkout - Yours or the gift receiver. 

 

I am a vendor/ photographer and want to borrow a piece for a shoot?

We love working with other businesses and professionals. We do lend out pieces, however a refundable deposit is applicable, and the vendor will be responsible for all shipping costs.